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한화리조트

 

한화리조트 통합사이트 전체메뉴


한화리조트 통합사이트 유틸메뉴


개인정보처리방침

현재 문서의 위치

문서 기능
Privacy Policy ver.41
조회
Hanwha Hotels & Resorts (hereinafter “the company") collects, uses, and provides personal information based on the user's consent and actively guarantees the user's right (right to self-determination on personal information).

The company complies with the relevant laws, personal information protection regulations and guidelines of the Republic of Korea that information and communication service providers shall comply with.

“Privacy Policy” refers to the guideline that the company shall abide by so that users can use the service with confidence through protection of their valuable personal information.

This Privacy Policy applies to H-LIVE Club account-based services (hereinafter “service”) provided by the company.

The company's Privacy Policy provides for the following.

  • 1.
    Collection and Use of Personal Information Items, Purpose Thereof, and Retention and Use Period Thereof
  • 2.
    Retention of Personal Information Whose Period of Use Has Expired
  • 3.
    Procedure and Method of Destroying Personal Information
  • 4.
    Provision of Personal Information to Third Parties
  • 5.
    Entrustment of Personal Information Processing
  • 6.
    Collection and Use of Behavioral Information
  • 7.
    Collection of Personal Information of Children Under the Age of 14
  • 8.
    Rights and Obligations of Information Subjects and How to Exercise Them
  • 9.
    Measures to Ensure Safety of Personal Information
  • 10.
    Collecting Opinions and Handling Complaints
  • 11.
    Persons in Charge of Privacy
  • 12.
    Visual Information Processing Equipment Operation and Management Policy
  • 13.
    Changes to the Privacy Policy

1. Collection and Use of Personal Information Items, Purpose Thereof, and Retention and Use Period Thereof

The personal information collected and used by the company is as follows. The scope of personal information collected may vary depending on the type of customer, and if it is necessary to preserve personal information in accordance with relevant laws, the company may retain the information for a certain period of time as stipulated by relevant laws.

  • 1) Personal information collected and used
  • ① Member information
Classification Items to be Collected and Used Purpose of Collection and Use of Personal Information Retention and Use Period
  • Individual condo member
  • H-LIVE Club
  • Required
  • Name, date of birth, membership number, membership password, gender, citizen/alien status, mobile phone number, ID, password, H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI)
    *CI and DI values are collected through identity verification
  • H-LIVE Club registration and service use, identity verification, membership service provision, notice delivery, intent verification, condo (condominium)/golf integrated ID management, barcode issuance, point earning and usage settlement, securing smooth communication channels (complaint handling, etc.), securing means of identity verification for Internet/ARS reservations, preventing fraudulent use of bad members and preventing unauthorized use, and submissions to public institutions in accordance with the law
  • Until consent withdrawal or membership withdrawal
  • Optional
  • Phone number, recommender (name, mobile phone number), travel preference questions (marital status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu))
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Membership
  • Online
  • Required
  • Resident registration number, date of birth, name (Korean), gender, mobile phone number, address (home), reservation password (4 digits), email address
  • Membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.), securing means of identity verification for Internet/ARS reservations, providing Local Live benefits
  • Optional
  • Name (English), home phone number, marital status, wedding anniversary, company name, occupation, position, recommender (name + last 4 digits of mobile phone number)
  • Providing information on new products and events, providing customized services, securing emergency contact network
  • Offline
  • Required
  • Name (Korean, English), date of birth, gender, citizen/alien status, resident registration number (alien registration number), mobile phone number, home phone number, address (home), email address, reservation password (4 digits)
  • Membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.), securing means of identity verification for Internet/ARS reservations
  • Optional
  • Marital status, wedding anniversary, occupation, company name, position, work phone number, membership information
  • Providing information on new products and events, providing customized services, securing emergency contact network
  • Corporate condo member
  • H-LIVE Club
  • Required
  • Name, department, position, mobile phone number, work phone number, and email address of the person in charge
  • Membership registration and service use, notice delivery, reservation application and management, securing smooth communication channels (complaint handling, etc.), issuing tax invoices
  • Membership
  • Name, department, position, mobile phone number, work phone number, and email address of the person in charge
  • Designated condo member
  • H-LIVE Club
  • Required
  • Name, date of birth, membership number, membership password, gender, citizen/alien status, mobile phone number, photo (photo card applicant), ID, password, H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI)
    *CI and DI values are collected through identity verification
  • H-LIVE Club registration and service use, identity verification, membership service provision, notice delivery, condo/golf integrated ID management, intent verification, securing smooth communication channels (complaint handling, etc.)
  • Optional
  • Phone number, recommender (name, mobile phone number), travel preference questions (marital status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu)), relationship with member
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Membership
  • Required
  • Name (Korean, English), date of birth, gender, citizen/alien status, mobile phone number, relationship with member, photo (photo card applicant)
  • Designated membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.)
  • Individual golf member
  • H-LIVE Club
  • Required
  • Name, date of birth, photo, gender, mobile phone number, reservation password, ID, password, membership password (individual/corporate member), H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI)
    *CI and DI values are collected through identity verification
  • H-LIVE Club registration and service use, identity verification, membership service provision, notice delivery, condo/golf integrated ID management, barcode issuance, point earning and usage settlement, securing smooth communication channels (complaint handling, etc.), securing means of identity verification for Internet/ARS reservations, preventing fraudulent use of bad members and preventing unauthorized use, submissions to public institutions in accordance with the law
  • Optional
  • Phone number, recommender (name, mobile phone number), travel preference questions (marital status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu))
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Membership
  • Required
  • Name (Korean, English), date of birth, photo, gender, mobile phone number, home address, email address, reservation password
  • Membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.), securing means of identity verification for Internet/ARS reservations, securing a smooth communication path such as membership registration and service use, identity verification, delivery of notices, confirmation of identity, complaint handling, etc. Securing identity verification method when making Internet/ARS reservations
  • Optional
  • Marital status, wedding anniversary, occupation, company name, position, work phone number, work address, home phone number, postal address (home/work), membership information
  • Securing emergency contact network, providing notices and promotion/event information, and providing customized services
  • Corporate golf member
  • H-LIVE Club
  • Required
  • Name, department, and position of the person in charge, mobile phone number, work phone number, email address
  • Membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.), securing smooth communication channels such as membership registration and service use, identity verification, delivery of announcements, confirmation of identity, complaint handling, etc.
  • Membership
  • Name, department, and position of the person in charge, mobile phone number, work phone number, email address
  • Designated golf member
  • H-LIVE Club
  • Required
    Name, date of birth, photo, gender, citizen/alien status, mobile phone number, ID, password, H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI) *CI and DI values are collected through identity verification
  • H-LIVE Club designated membership registration and service use, identity verification, membership service provision, notice delivery, condo/golf integrated ID management, intent verification, securing smooth communication channels (complaint handling, etc.)
  • Optional
  • Phone number, recommender (name, mobile phone number), travel preference questions (marital status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu))
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Membership
  • Required
  • Name (Korean, English), date of birth, photo, gender, citizen/alien status, mobile phone number, relationship with member (individual), employment status and company name (corporation)
  • Designated membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.)
  • Condo/Plaza CC/Matie Hotel Friends
  • H-LIVE Club
  • Required
  • Name, ID, password, membership password (individual/corporate member), mobile phone number, date of birth, gender, H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI)
    * CI and DI values are collected through identity verification
  • H-LIVE Club registration and service use, identity verification, membership service provision, notice delivery, condo/golf integrated ID management, barcode issuance, point earning and usage settlement, securing smooth communication channels (complaint handling, etc.), preventing fraudulent use of bad members and preventing unauthorized use, submissions to public institutions in accordance with the law
  • Optional
  • Phone number, travel preference questions (marriage status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu))
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Information received from SNS when using membership registration service through SNS (Kakao)
  • Required
  • Name, date of birth, SNS_ID, email address, gender, phone number, connecting information (CI)
  • User identification within the H-LIVE Club service, member management and service provision
  • Login linkage service
  • Kakao
  • Required
  • SNS_ID, email address
  • User identification within H-LIVE Club service, member management and service provision
  • Apple
  • Condo corporate (partner) new and converted
  • H-LIVE Club
  • Required
  • Customer company name, name, ID, password, email address, mobile phone number, date of birth, gender, H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI)
    * CI and DI values are collected through identity verification
  • H-LIVE Club registration and service use, identity verification, membership service provision, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.)
  • Optional
  • Occupation classification code, travel preference questions (marriage status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu))
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Individual member of Le Ciel Members
  • H-LIVE Club
  • Required
  • Name, ID, password, membership number, membership password (individual/corporate member), date of birth, mobile phone number, gender, citizen/alien status, reservation password, H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI)
    * CI and DI values are collected through identity verification
  • H-LIVE Club registration and service use, identity verification, membership service provision, notice delivery, intent verification, condo/golf integrated ID management, barcode issuance, point earning and usage settlement, securing smooth communication channels (complaint handling, etc.), securing means of identity verification for Internet/ARS reservations, preventing fraudulent use of bad members and preventing unauthorized use, submissions to public institutions in accordance with the law
  • Optional
  • Phone number, recommender (name, mobile phone number), travel preference questions (marital status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu))
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Membership
  • Required
  • Name (Korean, English), date of birth, gender, citizen/alien status, mobile phone number, home phone number, address (home), email address, reservation password (4 digits)
  • Membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.), securing means of identity verification for Internet/ARS reservations
  • Optional
  • Marital status, wedding anniversary, occupation, company name, position, work phone number, membership information
  • Providing information on new products and events, providing customized services, securing emergency contact network
  • Corporate member of Le Ciel Members
  • H-LIVE Club
  • Required
  • Name, department, and position of the person in charge, membership number, mobile phone number, work phone number, email address
  • Membership registration and service provision, identity verification, notice delivery, reservation application and management, securing smooth communication channels (complaint handling, etc.), issuing tax invoices
  • Membership
  • Name, department, and position of the person in charge, mobile phone number, work phone number, email address
  • Designated member of Le Ciel Members
  • H-LIVE Club
  • Required
  • Name, date of birth, gender, membership number, citizen/alien status, mobile phone number, relationship with member, photo (photo card applicant), ID, password, H-LIVE Club barcode number (customer number), connecting information (CI), duplication information (DI)
    * CI and DI values are collected through identity verification
  • H-LIVE Club registration and service use, identity verification, membership service provision, notice delivery, condo/golf integrated ID management, intent verification, securing smooth communication channels (complaint handling, etc.)
  • Optional
  • Phone number, recommender (name, mobile phone number), travel preference questions (marital status/age of first child/type of travel companions/main resort facilities used/travel purpose/travel budget/place of residence (city/gun/gu))
  • Securing emergency contact network, providing customized service, surveying user statistics to improve service
  • Membership
  • Required
  • Name (Korean, English), date of birth, gender, license plate number, mobile phone number, address, photo (photo card applicant), vehicle information
  • Regular membership registration and service use, identity verification, notice delivery, intent verification, securing smooth communication channels (complaint handling, etc.)
  • Optional
  • Email address, relationship with member, occupation, wedding anniversary, golf handicap
  • Providing customized service

  • ② Reservation and accommodation
Classification Items to be Collected and used Purpose of Collection and Use of Personal Information Retention and Use Period
  • Guests making condo reservations
  • Required
  • Name, contact information
  • Condo reservation guidance and management
  • 5 years
  • Visit route (vehicle information)
    * Limited to members of Le Ciel Members
  • Providing valet parking service (limited to establishments providing the service
  • Guests staying in condos
  • Required
  • Name, contact information, license plate number
  • Verifying identity for condo service use, securing contact network in preparation for lost items and safety accidents, parking management
  • 5 years
  • Guests making golf reservations
  • Required
  • Name, contact information
  • Golf reservation guidance and management
  • 3 months
    Guests visiting the golf course
  • Required
  • Name, gender, contact information
  • Providing golf service, securing emergency contact network in preparation for safety accidents and lost items
  • 2 weeks
  • Optional
  • License plate number
  • Providing valet parking service (limited to establishments that provide the service)

  • ③ Using on-site service
Classification Items to be Collected and Used Purpose of Collection and Use of Personal Information Retention and Use Period
  • Customers requesting specialty product delivery
  • Required
  • Name, contact information, address
  • Delivery of goods
  • Until the purpose of collection is achieved
  • Customers making reservations for travel products
  • Required
  • Name, contact information
  • Reservations for travel products
  • Hole-in-one customer (Plaza CC/Yongin)
  • Required
  • Name, gender, address, contact information (home/mobile phone number)
  • Issuance of hole-in-one certification plaque
  • Golf LIVE Point Card applicant
  • Required
  • Name, date of birth
  • Identity verification for provision of golf mileage service
  • Until withdrawal of consent or membership
  • Optional
  • Gender, mobile phone number, wedding anniversary, email address, home address
  • Provision of information on new services and events, provision of customized services
  • Facial recognition service
  • Optional
  • Sensitive Information: Facial recognition information (face photo, face ID)
  • Unmanned check-in through facial recognition
  • Face photo (destroy immediately after creating face ID)
    Face ID Face ID (until withdrawal of membership or consent)
  • In-room dining service
  • Required
  • Mobile phone number, order details
  • Confirmation of product order and delivery of product
  • Until room check-out
  • ④ Other customers
Classification Items to be Collected and Used Purpose of Collection and Use of Personal Information Retention and Use Period
  • Customers filing VOC
  • Required
  • Name, gender, email address, contact information, password (non-member)
  • Securing communication channels for receiving and answering VOCs, verifying one's intent, and handling complaints
  • Up to 3 years from filing
  • Customers inquiring about sales
  • Required
  • Name, mobile phone number, email address
  • Securing communication channels for receiving and answering sales inquiries and recommending products
  • 3 months from the date of collection
  • Optional
  • Inquiry content
  • Customers inquiring about group events
  • Required
  • Name of corporation/organization, and name, contact information, and email address of person in charge
  • Consultation and quotation for event inquiries
  • Up to 1 year from filing
  • Optional
  • Department/position, mobile phone number of the person in charge
  • Means of contact when the customer is absent
  • Customers winning online events
  • Required
  • Name, address, contact information
  • Shipping event products
  • Until the purpose of collection is achieved
  • Purchase of pass
  • Required
  • Name, mobile phone number
  • Verifying identity for service use, providing service (mobile pass), delivering notices, securing smooth communication channels
  • 5 years
  • Chatbot service
  • Required
  • Chatbot inquiry contents
  • Analyzing inquiries to improve the accuracy of responses to inquiries and improve chatbot service
  • 3 years
  • Live money
  • Required
  • Mobile phone number, business registration number
  • Issuing and processing cash receipts
  • 5 years
  • Required
  • Bank name, account number, account holder name
  • Refunding of balance
  • 5 years
  • Matie 1:1 Inquiry
  • Required
  • Name, contact information
  • Responding to inquiries and providing services
  • 3 years
  • 2) For the mobile app service, the company can access and use the information and features of the customer's mobile communication device as follows. Required access items require explanation (information provision) and consent upon app installation or initial execution, and optional access items require separate consent upon initial use of the service. In the case of optional access items, the method of obtaining consent may differ depending on the OS version, but there is no restriction on the use of basic services even if the user refuses to give consent.
Service Whether Required Items Accessed Purpose of Access
  • Condo
  • Optional
  • Photo/camera
  • Upload photo and video files when participating in events
  • Nearby devices
  • Digital concierge service
  • Contact information
  • Gifting a coupon
  • Location
  • Provide location information
  • Phone
  • Connect to on-site information inquiry calls
  • Files and media
  • Upload files when participating in events
  • Golf
  • Optional
  • Nearby devices
  • Locker placement
  • Location
  • Measure distance
  • Camera/files and media
  • Set ‘My Page’ profiles
  • Contact information
  • Grouping registration
  • Calendar
  • Reserved schedule
  • Le Ciel
  • Optional
  • Files and media
  • Register member image
  • Matie
  • Optional
  • Camera/files and media
  • Attach files
  • Nearby devices
  • Digital concierge service
  • Location
  • Provide location information
  • Phone
  • Connect to on-site information inquiry calls

※ Even if you do not consent to the optional access rights, you can use the basic service.
※ You can set access rights through the settings feature of mobile devices and apps, but in some OS versions, authorization settings may not be available.

  • 3) Personal information automatically collected
  • Gender, date of birth, service use record, access log, cookie, access IP information, use suspension record, etc. may be automatically collected during online membership registration or identity verification (mobile phone based authentication). However, the collection of cookies may be rejected by the user's personal settings.

    (How to set cookies: Web browser tools > Internet options > privacy > advanced > select whether or not to accept cookies)

    ※ A cookie is a small amount of information that a website sends to the user's computer browser, which identifies the computer but does not personally identify the user.
  • 4) Collection method
  • - When the user consents to the collection of personal information and directly enters the information during the process of registering membership and using the service, the personal information is collected.
  • - Personal information may be collected in writing at offline events, etc.
  • - During the reservation and consultation process, personal information of the user may be collected through email, fax, telephone, chatbot service, etc.
  • 5) Providing information on the effective period of personal information
  • - To protect members' personal information, the company immediately deletes the personal information of website members who have not used the service for one year, in accordance with Article 39-6 (1) of the Personal Information Protection Act.
  • - In this case, you will be notified of the deletion at the email address you registered, at least 30 days in advance.
  • - If you want to use the service again, you can use it by registering as a new member.

2. Retention of Personal Information Whose Period of Use Has Expired

After the purpose of collection and use of personal information is achieved, the company destroys the customer's personal information without delay. However, if it is necessary to retain it for a certain period of time for the following reasons such as confirmation of rights and obligations regarding transactions, etc. according to relevant laws and internal policies, it will be retained for the minimum period stipulated by the law.

  • 1) Act on Consumer Protection in Electronic Commerce, etc.
    • - Records on contract or offer withdrawal, etc.: 5 years
    • - Records on payment, supply of goods, etc.: 5 years
    • - Records on handling of consumer complaints or disputes: 3 years
  • 2) Protection of Communications Secrets Act
    • Website visit history: 3 months
  • 3) Commercial Act
    • Slips or similar documents: 5 years
  • 4) Civil Act
    • Statute of limitations for claims and property rights: 10 years

3. Procedure and Method of Destroying Personal Information

After the purpose of collecting and using personal information is achieved, the company destroys the personal information without delay according to the retention and use period. The method of destruction is as follows.

  • 1) Personal information printed on paper: Shredding by a shredder
  • 2) Personal information stored in electronic form: Permanent deletion using technical methods to prevent restoration
  • 3) Storage media such as HDD, USB memory, etc.: Complete physical shredding

4. Provision of Personal Information to Third Parties

In principle, the company processes personal information within the purpose of collection and use, and does not use it beyond such purpose or provide it to a third party without prior consent from the customer, except in the following cases.

  • 1) When the consent of the information subject is obtained
  • 2) When there are special provisions in the law or when unavoidable to comply with legal obligations
  • 3) When the information subject or his/her legal representative is unable to express an intent or his/her prior consent cannot be obtained due to unknown address, etc., and it is clearly deemed necessary for the immediate benefit of the life, body, or property of the information subject or a third party.

The company provides the following personal information for the purposes of better service, customer convenience, and member management. However, in the provision of personal information to third parties, prior consent is obtained from the customer.

Recipients Purpose of Provision Items of Personal Information Provided Retention and Use Period
  • Hanwha General Insurance
  • Insurance payment in case of safety accident
  • Name, gender, age, contact information, area of residence, bank name and account number (copy of bankbook, only when paid directly by insurance company)
  • Until the consent is withdrawn or the purpose of collection is achieved
  • Korea Resort Condominium Management Association
  • Issuance of membership and management of member list
  • Name (Korean, English), resident registration number (alien registration number), membership number, membership information (membership registration date, affiliation, room type)
  • Korea Golf Course Management Association
  • Issuance of golf membership card
  • Name (Korean, English), membership number, member affiliation, membership registration date
  • HangilLaw Judicial Agent
  • Acting as an agent for reporting real estate transactions and registering transfer of ownership of membership rights
  • Name, resident registration number (alien registration number), nationality, address, phone number, mobile phone number, transaction and subject information (contract date and balance payment date, land and building area, share (stake) transaction amount)
  • Korea Golf Association
  • Issuance of hole-in-one certification plaque
  • Name, gender, address, contact information (mobile phone number/home phone number)
  • Local Live
  • Local Live point payment
  • Name (Korean), mobile phone number, point payment amount
  • Until the consent is withdrawn or the purpose of provision is achieved
  • Elysian Gangchon Resort, The-K Jirisan Family Hotel, Suanbo Sangnok Hotel, Yangpyeong Bloomvista, Phoenix Pyeongchang, Lotte Resort Jeju Art Villas, Lotte Skyhill CC Jeju CC, Lotte Skyhill CC Gimhae CC, Ocean Palace, De Beach Golf Club, Dongwon Royal CC & Youth Hostel
  • Provision of products/services reserved or purchased and performance of contracts (confirmation of user and usage information)
  • Common: Reserved person (name, phone number, mobile phone number, e-mail address, membership number), User (name, mobile phone number)

    Bloomvista: Credit card number, expiration date
  • Until the consent is withdrawn or the purpose of provision is achieved

5. Entrustment of Personal Information Processing

  • 1) The company entrusts the processing of personal information to third-party specialized contractors as follows for efficient conduct of business and smooth provision of service.

Contractors Details of Entrusted Business Retention and Use Period of Personal Information
  • SMARTRO
    Nice Information & Communication (NICE)
    KSNET
    Korea Information and Communications Company (KICC)
  • SMARTRO Credit card payment service
  • Until the withdrawal of consent or end of entrustment contract
  • Hanwha Systems
  • Entrusted operation of website/computer system
  • SCI Information Service
  • Mobile phone based authentication in registering for website membership
  • KG Inicis, LG CNS
  • Credit card PG payment service
  • KT
  • AlimTalk, SMS and fax sending
  • SMC
  • SNS event management
  • POSCO O&M/Unies/S1/ADT Caps/Hanwha Estate Service
  • Lost and found items management / CCTV operation entrusted
  • Daechun Seaweed / Baekam King Crabs Mart / Gyulnaeum
  • Delivery of specialty and holiday promotion products
  • Third Eyes
  • Provide and maintain non-face-to-face service solutions
  • NibbleSKY Corp.
  • Weblog and CRM analysis, on-site marketing and personalized recommendation
  • Salesforce Inc
  • Computer processing and management of personal information Maintenance of SMS/MMS/Kakao/email sending and receiving system
  • Discussion Co., Ltd.
  • Sales force deployment and maintenance
  • SureM Co., Ltd.
  • Provision of text, mail, email, Kakao service
  • Happy Island/HNM Korea
  • Acting as reservation agent for overseas partner resorts
  • 2) In order to provide more diverse and professional services to users, the company entrusts personal information processing to overseas contractors as follows.

Transferee (Contact Information of Chief Privacy Officer) Countries to Transfer to Items Transferred Date and Method of Transfer Purpose of Transfer Retention and Use Period
  • Amazon Web Services Inc
    (aws-korea-privacy@amazon.com)
  • USA
  • Name, date of birth, mobile phone number, email address, gender, reservation history, information on travel preference, membership level, payment information, date of membership registration, whether marketing consent was given
  • Transmitted to remote locations through the network when personal information is needed for business purposes
  • Computer processing and storage of personal information, maintenance of SMS/MMS/Kakao/email sending and receiving system
  • Until the end of entrustment contract
  • Salesforce.com, Inc
    (+1-800-667-6389)
  • USA
  • Name, date of birth, mobile phone number, email address, gender, reservation history, travel preference information, membership level, payment information, date of membership registration, customer identification number, whether marketing consent was given
  • Transmitted to remote locations through the network when personal information is needed for business purposes
  • Maintenance of SMS/MMS/Kakao/email sending and receiving system
  • Until the end of the entrustment contract
  • Leopalace Resort Guam (+1 671 471 0001) / Hoshino Resort Risonare Guam (+1-671-647-7777)
  • Guam
  • Common: Name, date of birth, mobile phone number, e-mail address, membership number, guest name, guest name (English), guest’s mobile phone number, airline ticket information
    Leopalace Resort Guam: Number of rounds of golf
  • Transmitted to remote locations through the network when personal information is needed for business purposes
  • Provision of products/services reserved or purchased and performance of contracts (confirmation of user and usage information)
  • Until the purpose of transfer is achieved

6. Collection and Use of Behavioral Information

The company collects and uses behavioral information in order to provide optimized and customized services and benefits to customers based on behavioral information such as website visit records, search records, and app usage records.

  • Behavioral information items collected
  • Automatically generated information such as the user's website or app visit history, log records, product selection information, and internal search information
  • Method of collecting behavioral information
  • Automatic collection through membership registration, login, and reservation on the web/app
  • Purpose of collecting behavioral information
  • - To provide differentiated information according to areas of personal interests
  • - To analyze the access frequency or stay time of members and non-members to evaluate users' tastes and areas of interest and use them for target marketing
  • - To provide customized service by using behavioral information to help with reservations and purchases of products or to check customer’s participation in other events or surveys
  • - To provide more convenient services and optimized information by identifying the types of visits and usage of the site
  • Retention and use period of behavioral information and method of subsequent information processing
  • - Log records such as web/app site visit history, search history, etc.: When membership is withdrawn or service is terminated
    * Immediately destroyed upon expiration of the retention and use period.
  • Method of exercising user control
  • 1. Web browser
    1) Safari
    Preferences menu → Privacy tab → Cookie and website data level settings
    2) Chrome
    Customization and control → Settings → Show advanced settings → Privacy → Content settings
    3) Edge
    Tools → Settings → Cookies and site permissions
  • 2. Smartphone
    1) Android
    Settings → Google → Advertising → Ads personalization ON/OFF
    2) IOS
    Settings → Privacy → Advertising → Ad tracking limit ON/OFF
  • Method of user damage relief
  • - Relevant department: Digital Marketing Team
  • - E-mail : hnrl2101009@hanwha.com

7. Collection of Personal Information of Children Under the Age of 14

When collecting personal information of children under the age of 14, we obtain the consent of the legal representative. In order to obtain such consent, we may collect from the child the name and contact information of the legal representative. However, the legal representative’s personal information collected is used only for the purpose of obtaining consent to the collection of the child’s personal information, and if consent is not given within 5 days, the former is automatically destroyed.
- Online: Membership registration restricted for children under the age of 14
- Offline: Membership registration allowed with the consent of the legal representative

8. Rights and Obligations of Information Subjects and How to Exercise Them

Members can access to or correct their registered personal information at any time. Online members can click ‘Change personal information’ or ‘Edit member information’ to go through the identity verification process and then directly access to or correct the same. Other customers can directly request the VOC, call center, etc. for the access, correction, or deletion. However, upon a customer’s request for (personal information) processing, the company may request him/her to prepare a personal information request form in accordance with the relevant processing procedure.

  • 1) Right to request access to personal information
    • Customers may request access to their personal information processed by the company.
      The company allows the customer to access to personal information within 10 days upon receipt of a request from the customer. If there is a legitimate reason why he/she cannot access to the same, the company may notify the customer of the reason and postpone access, and when the reason ceases to exist, allows the customer to access to it without delay.
      In the following cases, the company may provide notice to the customer and restrict or prohibit him/her from accessing their personal information.
      • ① When access is prohibited or restricted by law
      • ② When there is a risk of harming the life or body of another person, or of unfairly infringing on the property or other interests of another person
  • 2) Right to request correction/deletion of personal information
    • Customers may request correction/deletion of their personal information processed by the company. However, if the personal information is specified as subject to collection in the law, deletion cannot be requested.
      When a customer requests correction/deletion of personal information, the company takes necessary measures without delay and notifies the customer of the result, except when special procedures are stipulated in the law.
      If necessary, the company may request the customer to submit evidence necessary to verify the correction/deletion requirements.
      When a customer requests correction of an error in personal information, the personal information will not be used or provided to a third party until the correction is completed. In addition, if the customer's personal information has already been provided to a third party, the result of correction/deletion will be notified without delay to the third party so that it can be processed.
      When deleting personal information, the company take measures to prevent it from being recovered or reproduced.
  • 3) Right to request suspension of personal information processing
    • Customers may request the company to suspend processing of their personal information.
      The company suspends all or part of the processing of personal information without delay when a customer requests it to suspend processing thereof. However, in the following cases, the customer's request to suspend processing may be rejected.
      • ① When there are special provisions in the law or when unavoidable to comply with legal obligations
      • ② When it is difficult to fulfill a contract with the information subject if personal information is not processed, and the information subject has not clearly stated an intent to terminate the contract
      • ③ When there is a risk of harming the life or body of another person, or of unfairly infringing on the property or other interests of another person
    • The company takes necessary measures, such as destroying personal information without delay, for personal information whose processing has been suspended at the request of the customer.
  • 4) How to request access, correction/deletion, or suspension of processing, of personal information
    A customer who wishes to request access, correction/deletion, or suspension of processing, of personal information shall please fill out the "Personal Information Request Form" and send it to the privacy personnel by email or fax, and we will process it immediately.

9. Measures to Ensure Safety of Personal Information

The company implements the following technical, administrative, and physical measures necessary to ensure the safety of customer’s personal information so that the same will not be lost, stolen, leaked, falsified, or damaged.

  • 1) Establishment and implementation of internal management plan for safe handling of personal information
  • 2) Measures to control access to personal information and restrict the right of access thereto
  • 3) Application of encryption technology that can safely store and transmit personal information or measures corresponding thereto
  • 4) Storage of access records to respond to personal information infringement accidents and measures to prevent forgery/falsification
  • 5) Installation and periodic renewal of security programs for personal information
  • 6) Physical protective measures such as preparing facilities for safe storage of personal information or installing locking devices

10. Collecting Opinions and Handling Complaints

The company operates a privacy (personal information protection) consultation channel for smooth communication with customers. If you have any questions, please contact us at the following contacts below and you will always receive sincere answers.

  • 1) Call center: 1588-2299
  • 2) Voice of Customer (VOC): File them through ‘Voice of Customer’ in the customer center menu on the website

If you otherwise require consultation on personal information infringement, you can contact the Personal Information Infringement Report Center of the Korea Internet & Security Agency or the Cyber Terror Response Center of the National Police Agency.

Agency Phone number URL
  • Personal Information Dispute Mediation Committee
  • 02-2100-2499
  • http://www.kopico.go.kr
  • Cyber Bureau, National Police Agency
  • 182
  • http://cyberbureau.police.go.kr

11. Persons in Charge of Privacy

In order to protect customers' personal information and handle complaints related to personal information, the company has in place persons in charge of personal information protection as follows.

Classification Chief Privacy Officer Privacy Manager Privacy Personnel
  • Department/Position
  • Head of Management Support Office
  • Head of Information Protection Bureau
  • Information Protection Bureau/책임
  • Name
  • Seo Jeong-pyo
  • Lee Jae-ho
  • Kim Young-soo
  • E-Mail
  • hnrresortcpo@hanwha.com
  • hnrresortcpo@hanwha.com
  • hnrresortcpo@hanwha.com

12. Visual Information Processing Equipment Operation and Management Policy

13. Changes to the Privacy Policy

This current Privacy Policy was revised on May 09, 2023, and if the contents of the policy are changed (modified, added, or deleted) due to changes in relevant laws and the company's policy related to personal information protection, we will notify you in the Notice section of the bulletin board or a pop-up window.

  • Date of announcement: May 09, 2023
  • Effective date: May 16, 2023

▶ Privacy Policy v.40 (Previous version) (Enforcement date: March 29, 2023)


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한화호텔앤드리조트(주) 서울특별시 영등포구 63로 50(여의도동) (우)07345    대표자 : 김형조
Tel 1588-2299 Fax 02-789-5525
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